Optimizing transport for chronically ill patients with geo-management software

Before looking at how to improve transport for patients with chronic illness, let's see how GoDoWorks software strengthens follow-up and saves time. The GoDoWorks web system talks to the app installed on the smartphones or tablets staff use to do their work outside the medical facility.

In healthcare, the main use cases for this kind of software are seven: home medical care, hospital at home, medical certification, patient transport, the logistics and transport of medical supplies, clinical sample collection and occupational medicine.

Here we will focus specifically on transport for patients with chronic illness.

 

Geolocating transport units and smart assignment

 

First, for whoever coordinates transport from the operations center, GoDoWorks Health geolocates the healthcare team in the field, which brings a number of advantages: 

• visibility of each professional's availability in real time
• arrival and departure records for each service
• a service indicator by prioritized status
• online status reporting for the service

The route optimizer, in turn, builds the ideal route from the field professional's location so they reach the patient's home as fast as possible. That is essential for continuous improvement and for efficient transport of patients with chronic illness.

The GoDoWorks Health software has another important advantage: smart assignment. It rests on four location and availability variables: the nearest professional, the professional with the fewest tasks assigned, the nearest available professional and the professional with the most time free.

 Smart assignment divides the territory into geozones and then links professionals to those geozones and to working groups (for example: therapies, wound care, among others).

The system also factors in the scheduled treatment time and the best route to reach the care center as soon as possible.  Once the patient arrives at the health center and is admitted, the system uses the estimated treatment time to coordinate collecting the patient and taking them home.

Every stage of the process is reported to the coordinator in real time, so they can make decisions and measure the management indicators of each transport unit and of the operation as a whole.

 

Digital forms and internal chat

 

With the GoDoWorks Health software, the field professional —here, the healthcare professional— has access to the patient's record in digital form. That information includes several components, such as digital medical follow-up forms, photographic records and other media evidence and, finally, a digital sign-off. All of these reinforce the reliability of the information the field professional works from, which determines the quality and efficiency of the service delivered.

To reinforce the security and reliability of these exchanges, GoDoWorks Health also offers internal chat, vital when transporting patients with chronic illness, since communication is essential in this kind of work. Doctors in the field can talk smoothly with the operations center, and a record with easy traceability is kept. This kind of communication brings many benefits, such as individual or broadcast messages to working groups and a “received” / “not received” verification system.

From the patient's perspective, the GoDoWorks Health software guarantees faster, higher-quality care, coordinated visits, digital forms that give them more control over the information about them —easily accessible and attributable— and more time with the professional, which is essential for patients with chronic illness. 

It is worth noting that the GoDoWorks Health software lets doctors and healthcare teams act faster and more effectively and, as a result, do their work with the professionalism and humanity that is expected of them.

 

Humanity and professionalism

 

The solution lets each patient give their opinion on every transfer by answering a short survey that arrives by email or WhatsApp at the end of the day, once they are resting at home.

That care and closeness accompany what the patient is going through and keep the institution near their needs. From there it can work and improve to keep making medicine more human.