Does my company need a service management solution?

The digitization and connectivity of today's world shorten distances and speed up processes and, for companies, they mean the chance to offer better services. Through mobile digital management platforms, companies can keep pace with their field staff's movements and so make their operational processes faster and more efficient. 

Field service management software, like the tailored systems we design at GoDoWorks, enables management that not only produces operational improvements in managing people but also, by digitizing, centralizing and automating operational processes, captures information that is vital for understanding and improving how operations perform and, with that, for widening our business opportunities.

Why is the opportunity greater for companies today? 

According to a Fieldpoint survey, only half the companies running field services take advantage of digital tools; the other half have yet to implement them. So this is a good moment to move and gain the competitiveness needed through the operational improvement these tools deliver.

Field processes bring challenges inherent to the deployment and scale they require, so small and medium-sized companies gain a great deal operationally from what management technology streamlines. By digitizing the coordination and assignment of work orders, and controlling field activity better and more easily, operational scale can be optimized — even expanded — and costs cut through the time and labor that technological support saves.

Field process management software reduces administrative work for field staff and their supervisors alike. For field staff, who no longer have to fill in and often carry paper forms around, it raises both job satisfaction and productivity. The company can focus on improving the service it delivers, backed by the security and peace of mind that proper supervision brings. Time and administrative work are saved and paper records disappear, along with the inefficiency, cost and insecurity they carry. Assigning and scheduling work orders also becomes more dynamic, eliminating waiting and idle time and making better use of our resources.

Overall, productivity gains reach as high as 30%.

What information can I get if I digitize my field operations?

With digital records, the information generated in the field is processed in real time, automatically and centrally. Because no process duplication occurs, administrative work gets easier. The statistics and reports that measure current operational performance precisely, or produce business forecasts, are generated automatically within the tool with no additional data entry.

Management software also makes it possible, through its artificial intelligence, to predict trends in demand for the service we run. Assessing the historical dimension of the information and analyzing large volumes of data lets us use technology to strengthen our operational and response capacity going forward.

Traceability of resources, supplies, purchases, invoicing data, of field staff themselves and of their work brings peace of mind and security to supervision, and creates the chance to spot anomalies in time. 

The mobility and connectivity these tools create also make it easier to connect our services to the clients who receive them, opening channels of communication, contact and follow-up that raise client satisfaction and secure the quality we want. 

The solutions we offer at GoDoWorks are tailored and take into account each business's needs, the character of the field processes it runs and where it needs to improve. The digitization of information that management platforms and software provide is an important contribution to a company's operational health, and delivers management and productivity improvements that make a real difference.