How to handle medical certification remotely: the SEMM case

To understand how to handle medical certification remotely, let's look at a GoDoWorks Health success story: Semm Medicina Preventiva y Laboral, which carries out medical certifications for both public and private employers.

For Semm, adopting GoDoWorks Health had several goals: easier management, better efficiency and productivity, and the ability to respond in real time.

With GDW Health technology, certifications come in during the morning and are processed as they arrive. What does that mean? That artificial intelligence splits the incoming information into zones, geolocating each call. That processed information then goes to the doctors, who receive it on tablets, ready to go, so they can head out to work in the field.

See also: How to secure and streamline medical certification

This saves a great deal of time, makes the work easier, raises productivity and cuts costs, especially compared with how things used to be done. Before, certifications came in, doctors were assigned and the route to the patient's home had to be built by hand, which was laborious. Doctors carried paper forms with them. Administrative processing took a long time.

The certifying doctors who work on the road go to the patient's home with a tablet and a printer, check the data already on the tablet and certify that patient's sick days. Since there is no more paper, the patient no longer signs a sheet: they sign on the tablet, it is printed and they keep a receipt of the certification. That data is sent to Semm so the institution can pass it on to the companies concerned.

It is worth noting that GoDoWorks Health, through artificial intelligence, gave Semm the ability to plan work better. By geolocating the calls, Semm can assign doctors already on the road the calls that are geographically closest to them.

From the doctors' point of view, GoDoWorks Health technology lets them access patient data such as a phone number — useful when they are at the door and nobody answers — as well as see that patient's previous calls, which makes the job far easier.

The result of the medical certification then goes straight to the employer, always protecting the patient's confidential data. The company learns in real time how long its worker will be off sick. In other words, the patient's clinical status and the treating doctor's certification can be sent in real time.