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The assets of a company running field services demand constant monitoring. An asset is any item the company owns and the maintenance operation manages: elevators, industrial equipment, air and water purifiers, telecom gear, servers and so on. Having clear information on where they are […]
Business strategy lets companies understand and adapt to market demand, organize their resources and costs around the services or products they intend to offer, and weigh the many other factors of production and relationship management — internal and with customers — that are […]
Companies that deploy people in the field often face the hard job of coordinating their movements and finding efficient ways to record field activity — to guarantee it gets done and to get information that gives a clear view of how the operation is performing. Thanks to the connectivity of […]
Today's digitization and connectivity shorten distances and speed up processes and, for companies, mean the chance to deliver better services. Through digital, mobile management platforms, companies can follow their field crews' movement and, in doing so, gain the agility and efficiency with which […]
A chatbot is an artificial intelligence system we interact with through questions and answers; the way it is coded lets you automate work-order creation, information gathering or record-keeping in the contact process that links many companies to their customers […]
Field operations reach their best efficiency today thanks to digital technology powered by artificial intelligence. The old challenges — the distances involved in field deployment, routing crews, scheduling and processing work orders, or assigning […]
Optimal routing means finding the perfect path between point A and point B: among every possible route across a network of streets and highways, finding the one that is “best”. From that very statement comes the need to define the best route — the one that gets us there in […]
Running a field operation is the daily work of keeping a group of technicians together, organized and informed as their schedule shifts or new situations come up that need an immediate answer, changing the […]
Trust always runs both ways, and as relationships widen it reinforces itself, in a chain, between the parties. When we choose digital geo-management tools we add value to technicians' work: that improves their performance and their conditions and, as a result […]
Putting a digital geo-management tool into technicians' daily work means giving them the power to handle their own time and schedule, making their vehicles easier to manage, sparing them the wear of poor organization and streamlining logistics so they can do their field work better. The software […]
