How to build monitoring solutions for governments operating in the field

Government management faces the challenge of connecting the world of supervisors, often based in administrative or office settings, with that of field staff. For management to be efficient, we have to connect these two worlds, so that the field worker always has the support and oversight of the supervisor who guides the task and makes sure it gets done. That is how we serve citizens with the services we, as governments, have committed to providing

Digital transformation demands a change of paradigm

To serve citizens, we have to replace the traditional management paradigm with geo-management — dynamic and technology-driven — which achieves full productivity in highly mobile settings. Geo-management protects the work of field staff and supervisors alike, because it guarantees an orderly workflow in which information is never lost and communication is constant. Contact between supervision and field operations happens in real time, which makes it possible to reorder tasks, hours and schedules and to act in time when anything unexpected comes up in the field. It also ensures that the information the field worker captures — whether records of completed tasks or records of incidents or faults detected — reaches the supervisor in charge whole and immediately. 

This digital workflow, ideal for highly mobile contexts, also lets us cut the administrative costs tied to paper records. Digital forms replace paper and produce tidier, more efficient processes, with no need to duplicate steps (that is, no rework copying information from paper somewhere else or sorting through paperwork). 

Geo-management is part of the digital transformation that is present in more and more tasks, and it delivers deep improvements because it produces dynamic, tailored, flexible solutions; above all, it manages to simplify the running of complex operations. This transformation is here to stay and demand for these technology solutions only keeps growing. The service providers and governments using them recognize the gains in efficiency and productivity right away, along with the positive response from the users or citizens their services are aimed at. 

At GoDoWorks, we are dedicated to strengthening how governments operate with tailored solutions designed around their specific needs. GDW Government is the software that lets government management move to a level of field activity monitoring that is simpler, more efficient and offers greater assurance to everyone involved.