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57 posts
Geo-management is here to stay. The technological maturity we live in enables the connectivity and productive mobility that frees work from fixed, pre-set places, and it calls for new, more dynamic processes that communicate and integrate. Traditional management, tied to paper and to redundant, unsystematized administrative processes […]
We hear it every day: be dynamic, be agile, stay ahead — only then can a company hold its own in ever more competitive markets. For businesses, it means never pausing in the race to meet demand and to deliver the service quality that was agreed […]
The assets of a company running field services demand constant monitoring. An asset is any item the company owns and the maintenance operation manages: elevators, industrial equipment, air and water purifiers, telecom gear, servers and so on. Having clear information on where they are […]
Business strategy lets companies understand and adapt to market demand, organize their resources and costs around the services or products they intend to offer, and weigh the many other factors of production and relationship management — internal and with customers — that are […]
Companies that deploy people in the field often face the hard job of coordinating their movements and finding efficient ways to record field activity — to guarantee it gets done and to get information that gives a clear view of how the operation is performing. Thanks to the connectivity of […]
Today's digitization and connectivity shorten distances and speed up processes and, for companies, mean the chance to deliver better services. Through digital, mobile management platforms, companies can follow their field crews' movement and, in doing so, gain the agility and efficiency with which […]
A chatbot is an artificial intelligence system we interact with through questions and answers; the way it is coded lets you automate work-order creation, information gathering or record-keeping in the contact process that links many companies to their customers […]
Field operations reach their best efficiency today thanks to digital technology powered by artificial intelligence. The old challenges — the distances involved in field deployment, routing crews, scheduling and processing work orders, or assigning […]
Optimal routing means finding the perfect path between point A and point B: among every possible route across a network of streets and highways, finding the one that is “best”. From that very statement comes the need to define the best route — the one that gets us there in […]
Running a field operation is the daily work of keeping a group of technicians together, organized and informed as their schedule shifts or new situations come up that need an immediate answer, changing the […]
