Emerging Trends in Field Service Management (FSM) in 2024
Field Service Management (FSM) is rapidly evolving, and emerging trends are transforming how companies manage their field operations. Let’s explore some of these trends: GoDoWorks
GDW Health is a software solution that allows the design, execution, control and monitoring of the central processes developed by institutions that provide health services, outside their healthcare centers.
It allows to increase productivity and professionalize medical and non-medical personnel, ensuring Service Levels Agreements and optimizing costs, time and resources.
Through the digitization of information collected in the field in a decentralized manner in real time and through the geolocation of health professionals, GDW Health improves productivity levels in health institutions, expanding their coverage and efficiency.
Quality assurance From the design, execution, control and monitoring of the workflows of the institutions providing healthcare, the solution guarantees the quality standards defined by the medical institutions.
The GDW Health gamification module allows motivating and qualifying the desirable behaviors of employees, committing them to the processes and policies defined in the institution.
It improves relationships with your patients, based on detailed information collected by field personnel, in real time. Likewise, from the patient web, it is possible to request and manage appointments with professionals and provide feedback on the care received.
GDW Health allows the design and monitoring of the institution's key KPIS, built from the decentralized survey of digital information, and the monitoring of established processes.
The artificial intelligence module allows predicting health demand and its behaviors, estimating the types and volumes of future demand, geographic dispersion, and the skills required by the staff to fulfill it.
By using chatbots and implementing a process modeler, it is possible to optimize operation flows.
GDW Health is a tool designed to adapt to the policies, business rules and processes of your organization. Likewise, it allows integration with the main world-class management software as well as the institution’s own solutions.
Request a demonstration with an expert in Business Geo-management
Field Service Management (FSM) is rapidly evolving, and emerging trends are transforming how companies manage their field operations. Let’s explore some of these trends: GoDoWorks
GoDoWorks is a business Geo Management solution that will allow you to monitor remotely and in real time, the main information that staff do outside the offices in a company, allowing to consolidate information in a decentralized way and systematize it.
Through decentralized information gathering, real-time consultation and monitoring of personnel in the field, GDW improves the productivity of organizations.